Refund policy

Right to return

When you buy at GAVAU.LT you may change your mind. You can return goods within 30 days of receiving them, without giving a reason.

How to return an item

1. Write to us at uabgavau@gmail.com.
2. Give the order number and the items you want to return. If you do not have the order number, write anyway — we will ask for other details.
3. We reply within 1 working day. The reply contains a return form and the exact address.
4. Put the completed form in the parcel with the goods and send it to the address given.
5. Keep the postage receipt until the return is complete.

Condition of the goods

Returned goods must be unused, undamaged and in their original packaging. Do not remove the labels until you are sure you are keeping the item.

Food supplements are hygiene goods. An opened or damaged package cannot be returned, for safety reasons.

Refunds

We refund no later than 14 days from the day we received your notice of return. We may withhold the refund until we receive the goods or proof that you have sent them.

We refund by the same method you paid with — to the same card or account.

If something went wrong

You received the wrong item. We are sorry. Write to us — we will replace the item or refund you. The item must be returned in the same condition you received it, within 30 days.

The item is damaged or faulty. Write to us and, if you can, attach a photo. We will advise what to do next and settle it at our cost.

The parcel never arrived. Tell us within 21 days of the dispatch e-mail. We will take it up with the carrier and resolve it.

Cost of returning

If you return an item because you changed your mind, you pay the postage.

We cover the cost of the return if:

• we sent the wrong item;
• the item arrived damaged or faulty;
• you are returning a replacement item you decided not to keep.